Resources

Live reporting for Messaging lets supervisors view agent availability, workload and online statuses – all from one dashboard.

Discover the wide range of early access opportunities available to Zendesk customers.

Issue 3 available to all ZUG UK Members

New features include improved bot building experiences, connecting bots to external systems and Flow Builder for social channels.

Issue 2 available to all ZUG UK Members

First issue of the ZUG UK Newsletter available to all members.

Learn more about the changes required to move to the Agent Workspace, the workspace built to facilitate resolutions.

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