News

Ticket interface and messaging support both have a refreshed user interface on Android and iOS.

Discover the latest features and functionality rolled out across Zendesk platforms, from simplified email threading through to malware scanning.

Tessa Pillar, Head of Marketing at Route 101, discusses the challenges CX leaders are facing and how they are using AI and automation to fight back.

Highlights from the latest June ZUG member meet-up

New Zendesk Messaging features support the move to more conversational, personalised customer experiences.

Overhauling your customer experience is no easy feat, but it offers countless benefits.

Sharpen your Zendesk skills and share your experience with fellow customers at the upcoming UK Zendesk User Group meeting.

Help agents do a better job of serving customers at scale by integrating siloed systems into a single data hub

Manage your operations and adapt to disruptions. Give your team everything they need to deliver great service, even as things change.

This May, Zendesk’s flagship event, Zendesk relate, made its grand return.

Zendesk’s latest Customer Experience (CX) Trends Report for 2022.

Zendesk recently commissioned Forrester Consulting to conduct a study on the business benefits of deploying Zendesk.

Discover the benefits of joining the UK Zendesk User Group (ZUG)

The ZUG UK’s launch event showcased Zendesk’s big plans for 2022 – from improving bot intelligence through to enhancing the logic of routing engines.

We’ve put together this handy guide to help you migrate to Agent Workspace with minimum impact to your agents and customers.

Discover the latest from Zendesk Messaging and Agent Workspace, including the new releases for Q1 2022.

New releases for this quarter include updated MS Teams and Zoom integrations.

Annual Zendesk Customer Experience (CX) Trends Report highlights CX as an imperative for growth

January 2022