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Try Out the New Look Mobile App UI

Ticket interface and messaging support both have a refreshed user interface on Android and iOS.
21 Jul 2022

What’s New in Zendesk? July 22

Discover the latest features and functionality rolled out across Zendesk platforms, from simplified email threading through to malware scanning.
20 Jul 2022

CX Leaders’ Biggest Challenges and How AI and Automation can help

Tessa Pillar, Head of Marketing at Route 101, discusses the challenges CX leaders are facing and how they are using AI and automation to fight back.
19 Jul 2022

ZUG UK Summer Event

Highlights from the latest June ZUG member meet-up
18 Jul 2022

What’s New with Messaging – May ‘22

New Zendesk Messaging features support the move to more conversational, personalised customer experiences.
1 Jun 2022

Designing a Customer-First Service Organisation

Overhauling your customer experience is no easy feat, but it offers countless benefits.
1 Jun 2022

Don’t Miss the UK ZUG Virtual Summer Meeting!

Sharpen your Zendesk skills and share your experience with fellow customers at the upcoming UK Zendesk User Group meeting.
1 Jun 2022

Scaling with Sunshine

Help agents do a better job of serving customers at scale by integrating siloed systems into a single data hub
1 Jun 2022

What’s New with Agent Workspace – May ‘22

Manage your operations and adapt to disruptions. Give your team everything they need to deliver great service, even as things change.
1 Jun 2022

Zendesk relate Discusses the Era of Conversational CRM

This May, Zendesk’s flagship event, Zendesk relate, made its grand return.
31 May 2022

Zendesk Research Showcases CX Trends for 2022

Zendesk’s latest Customer Experience (CX) Trends Report for 2022.
30 Mar 2022
Members only

Forrester Study Highlights Financial Benefits of Zendesk

Zendesk recently commissioned Forrester Consulting to conduct a study on the business benefits of deploying Zendesk.
30 Mar 2022
Members only

What’s on offer to members of ZUG UK?

Discover the benefits of joining the UK Zendesk User Group (ZUG)
30 Mar 2022

First Virtual Meeting of ZUG UK

The ZUG UK’s launch event showcased Zendesk’s big plans for 2022 – from improving bot intelligence through to enhancing the logic of routing engines.
29 Mar 2022

Tips for Migrating to Agent Workspace

We’ve put together this handy guide to help you migrate to Agent Workspace with minimum impact to your agents and customers.
28 Mar 2022
Members only

What’s New with Messaging and Agent Workspace? Q1 2022

Discover the latest from Zendesk Messaging and Agent Workspace, including the new releases for Q1 2022.
27 Mar 2022
Members only

What’s New with Platform and Integrations? Q1 2022

New releases for this quarter include updated MS Teams and Zoom integrations.
26 Mar 2022
Members only

More Than Half Of Consumers Feel Service Is An Afterthought

Annual Zendesk Customer Experience (CX) Trends Report highlights CX as an imperative for growth
18 Jan 2022

What's new in Zendesk

January 2022
15 Jan 2021
The Zendesk User Group is owned and run by Route 101 Ltd, Zendesk EMEA Solution Development Partner of the Year.
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