Introducing a better interface for viewing and updating tickets on mobile. View and respond to Agent Workspace Messaging tickets on the Zendesk mobile app.
With an improved design of the Ticket Details view, it’s easier than ever for mobile users to navigate between the conversation/comments on a ticket and the ticket properties. Zendesk are also working on supporting Agent Workspace Messaging tickets so that agents can see users’ messages and respond on social channels like WhatsApp and Facebook as well as native messaging channels.
The new design is built from the ground up and is currently available via an early access programme (EAP).
Find out more about taking part in the Mobile App user interface EAP.