Category: Customer Satisfaction

CX Leaders’ Biggest Challenges and How AI and Automation can help

Tessa Pillar, Head of Marketing at Route 101, discusses the challenges CX leaders are facing and how they are using AI and automation to fight back.
19 Jul 2022

Zendesk relate Discusses the Era of Conversational CRM

This May, Zendesk’s flagship event, Zendesk relate, made its grand return.
31 May 2022

Zendesk Research Showcases CX Trends for 2022

Zendesk’s latest Customer Experience (CX) Trends Report for 2022.
30 Mar 2022
Members only

More Than Half Of Consumers Feel Service Is An Afterthought

Annual Zendesk Customer Experience (CX) Trends Report highlights CX as an imperative for growth
18 Jan 2022
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